Introduction
This website and the services available through it are operated by LingChen, the brand under which Liuyang Lingchen E-commerce Trading Co., Ltd. provides computer systems design, integrated commerce technology, and related professional and technical services. LingChen is committed to protecting the privacy of every visitor, customer, and business partner who interacts with our digital properties.
This Privacy Policy describes the kinds of personal information we may collect, the purposes for which we use that information, the circumstances in which we may share it, the safeguards we apply to keep it secure, and the choices and rights available to you. Please read this policy carefully so that you understand how your information is handled.
By accessing this website, contacting us, or using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the website and refrain from providing personal information to us.
Who We Are
Liuyang Lingchen E-commerce Trading Co., Ltd. is a company registered in the People Republic of China, operating in the Computer Systems Design and Related Services industry within the broader Professional, Scientific, and Technical Services sector. Our work spans computer integrated systems design, software engineering, data integration, and the digital infrastructure that supports modern commerce and logistics.
Our registered address is:
Liuyang Lingchen E-commerce Trading Co., Ltd.
No. 49, Sanzhong Group, Taoyuan Community, Gugang Town, Liuyang, Changsha - 410000, China
You can reach us by email at touch@lingchen.autos or by telephone at +17192589604. Our website is located at https://www.lingchen.autos.
For the purposes of this policy, the terms we, us, and our refer to Liuyang Lingchen E-commerce Trading Co., Ltd. and its LingChen brand. The terms you and your refer to any individual who visits the website, contacts us, or otherwise uses our services.
Information We Collect
We collect only the information that is necessary to provide, improve, and secure our services. The categories of information we may collect are described below. We aim to keep collection minimal and proportionate to the purpose at hand.
Information You Provide Directly
When you contact us by email, telephone, or through a form on our website, you may provide information such as your name, email address, telephone number, company name, job title, and the contents of your message. If you engage us for a project, you may also provide business information, project requirements, billing details, and other data necessary to deliver the agreed services.
In the course of a technical engagement, you may share configuration details, access credentials for staging environments, sample datasets, and documentation about your existing systems. We treat all such material as confidential and use it solely to perform the agreed work.
Information Collected Automatically
When you visit our website, certain information is collected automatically through standard web technologies. This may include your internet protocol address, browser type and version, operating system, the pages you view, the date and time of your visit, the website that referred you to us, and approximate geographic information derived from your connection.
Automatic collection also captures basic device characteristics such as screen resolution and language settings. This information is aggregated and used to understand how the website performs on different platforms and to diagnose technical problems.
Information from Third Parties
In some cases we may receive information about you from business partners, service providers, or public sources. We use such information only where it is relevant to the services we provide and where it has been obtained lawfully. Where a partner provides information about you, we rely on that partner to have the appropriate authority to share it.
Sensitive Information
We do not seek to collect sensitive personal information, such as health data, government identification numbers, or payment card details, through this website. If you believe you have been asked to provide sensitive information, please contact us before sending it so we can arrange a secure alternative.
How We Collect Information
We collect information through several straightforward channels. Direct collection occurs when you communicate with us, for example by sending an email, calling our team, or submitting an enquiry. We may also collect information during the course of a client engagement, including through project correspondence and deliverables.
Automatic collection occurs through cookies and similar technologies that operate when you browse our website. These tools help us understand how visitors use the site, which pages are most relevant, and how the site performs across different devices and browsers.
We do not sell personal information, and we do not engage in deceptive collection practices. Any information we hold is obtained through transparent means for the purposes described in this policy.
When you interact with our team by telephone, we may keep brief notes of the conversation to ensure continuity of service. When you correspond with us by email, we retain those messages so we can respond accurately and maintain a complete record of the matters discussed.
How We Use Your Information
We use the information we collect for a limited and clearly defined set of purposes. These include providing and managing our services, responding to enquiries, and improving the experience of our website.
- To respond to your enquiries and provide the information you request.
- To prepare proposals, quotations, and contracts for potential projects.
- To deliver, maintain, and support the systems and services we are engaged to provide.
- To communicate with you about project status, updates, and administrative matters.
- To improve the content, performance, and usability of our website.
- To comply with legal obligations and to protect our rights and the rights of others.
- To prevent fraud, misuse, and security incidents.
We will not use your personal information for any purpose that is materially different from those described above without providing you notice and, where required, obtaining your consent.
Legal Basis for Processing
Where applicable data protection laws require us to identify a legal basis for processing personal information, we rely on one or more of the following grounds.
- Performance of a contract, such as delivering services you have requested or taking steps at your request before entering into a contract.
- Our legitimate interests, such as maintaining the security of our systems, understanding how our website is used, and developing our business, provided those interests are not overridden by your rights.
- Compliance with a legal obligation to which we are subject.
- Consent, in cases where we ask for it explicitly, such as for certain marketing communications.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
International Data Transfers
We are based in China, but our services may involve the processing of information in other countries where we or our service providers operate. When we transfer personal information across borders, we take appropriate safeguards to ensure that the information receives a comparable level of protection wherever it is processed.
These safeguards may include standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms recognized by applicable data protection law. By using our website and services, you acknowledge that your information may be transferred to and processed in countries other than your country of residence.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purpose for which it was collected.
For example, business correspondence may be retained for the duration of a client relationship and for a reasonable period afterward to address any follow-up matters. Financial and transactional records may be retained for longer periods to satisfy accounting and legal requirements.
Information collected automatically through the website, such as server logs and analytics data, is generally retained for a shorter period because it is used primarily for security monitoring and aggregate performance analysis.
When information is no longer needed, we delete or anonymize it in a secure manner. If deletion is not technically feasible in every case, we apply measures to isolate the information and restrict further processing. We also periodically review our stored data to identify material that has reached the end of its retention period.
Data Security
We apply appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit, and procedures designed to limit access to information to those who need it for legitimate purposes.
While we work hard to protect the information under our control, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to take reasonable precautions when communicating with us, such as not sending highly sensitive information through unencrypted channels.
Our safeguards are reviewed periodically and updated as our systems and the threat landscape evolve. Access to personal information is restricted to team members who require it to perform their duties, and those individuals are bound by confidentiality obligations.
If we become aware of a security incident that affects your personal information, we will take steps to contain it and will notify you where required by applicable law.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the following.
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information in certain circumstances.
- The right to restrict or object to certain processing activities.
- The right to data portability, where applicable.
- The right to withdraw consent where processing is based on consent.
- The right not to be subject to automated decision making in circumstances covered by law.
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to your request within the timeframes required by law. We may need to verify your identity before processing certain requests, and we may ask for additional information to help us locate the relevant data.
We will not discriminate against you for exercising your privacy rights. Where a request is complex or repetitive, we may take additional time and will explain the reason for any delay. If we cannot comply with a request, we will explain why, subject to legal limitations.
Privacy for Children
Our website and services are intended for business and professional audiences and are not directed to children under the age of sixteen. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us and we will take steps to delete that information promptly.
We do not offer services designed specifically for minors, and our marketing and communications are aimed at adult business decision makers. If we learn that we have inadvertently collected information from a child, we will act quickly to remove that information from our systems.
Third-Party Services and Links
Our website may contain links to third-party websites or services that are not operated by us. This policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party website you visit.
We may also use third-party tools or platforms in the course of providing our services. Where such tools process personal information, we select providers carefully and seek to ensure that they maintain appropriate safeguards.
Marketing Communications
We may send you communications about our services, insights, and updates where you have requested them or where permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.
Opting out of marketing communications does not affect communications we need to send you for the administration of an existing engagement, such as service updates, invoices, or support messages.
We do not sell your personal information to third parties for their own marketing purposes, and we do not share your contact details with external marketers. Any communication we send will come from our own team and relate to our own services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If we make material changes, we will provide a more prominent notice where appropriate, such as a notice on our website. Continued use of the website after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below.
Liuyang Lingchen E-commerce Trading Co., Ltd.
No. 49, Sanzhong Group, Taoyuan Community, Gugang Town, Liuyang, Changsha - 410000, China
Email: touch@lingchen.autos
Phone: +17192589604
Website: https://www.lingchen.autos
We will make every reasonable effort to respond to your enquiry promptly and to resolve any concerns you may raise.